Refund & Cancellation Policy

Last updated: 24 September 2026

1. What you are purchasing

QCC Notes sells Revision ShortNotes — a 2-page handwritten-style revision PDF for a single Class 11 chapter, priced at ₹19 per chapter. It is a digital product that unlocks instantly after payment: the ShortNotes open on this website straight away (with a Print / Save as PDF option), and where a ready-made PDF file is available a download button appears on the payment-success page. If you change device or clear your browser, use “Already paid? Restore access” on the ShortNotes page with your Payment ID and email. The full chapter theory is separate and always free in both English and Hindi, so you can read the complete theory for a chapter before deciding to buy its ShortNotes.

2. General policy for a digital product

Because ShortNotes are delivered instantly and can be downloaded straight away, a purchase is generally non-refundable once the ShortNotes have been unlocked for you. The free theory for the same chapter lets you judge the style, depth and coverage before purchase.

3. When we give a full refund

We refund the full ₹19 in these cases:

  • Your payment was debited but the ShortNotes were not unlocked for you, and we are unable to unlock them.
  • You were charged more than once for the same chapter (duplicate or repeated payment).
  • The wrong chapter's PDF was delivered and we are unable to provide the correct one.
  • The delivered PDF file is corrupted or unreadable, and a fresh copy also fails to open.

In every case we first attempt an instant resend of the correct file. If that does not resolve the issue, we process a 100% refund.

4. When a refund is not available

  • You changed your mind after the ShortNotes were successfully unlocked, downloaded or opened.
  • Dissatisfaction with the handwriting style, layout or amount of content — the free theory preview is provided precisely so this can be checked beforehand.
  • A wrong email address or phone number entered by you at checkout — your ShortNotes stay unlocked on the website, and you can restore access with your Payment ID.
  • Requests made more than 7 days after the payment date.

5. How to request a refund or resend

Email ucc@padholikhojee.in from the email address used at checkout and include:

We aim to respond within 2 working days.

6. Refund processing time

Approved refunds are returned to the original payment method (UPI, card or net-banking) via Razorpay within 5–7 working days of approval. Your bank or UPI provider may take additional time to reflect the credit in your account or statement.

7. Cancellation

As delivery is instant, there is no separate order-cancellation window. Once a payment is made, the refund rules in sections 3 and 4 above apply.

8. Grievance / contact

Suman, Grievance Officer — QCC Notes, a product of Padho Likho JEE (registered).
Email: ucc@padholikhojee.in
Address: Katira, Ara, Bihar 802301

We aim to acknowledge grievances within 48 hours and resolve them within 15 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.